General Information


Québec City Convention Centre
900, Honoré-Mercier
Québec QC  G1R 5V4
Tel.: +1 418 644 4000 Toll free (Canada and U.S.): 1 888 679 4000
Fax: +1 418 644 6455


French and English are Canada's two official languages. French is the predominant language in Québec City. However, most, if not all, banks, hotels, airline offices, shops and key visitor attractions have multilingual staff.
The official language of the conference is English. All abstract submissions and presentations must be in English. Simultaneous translation will be available for the plenary sessions.


Upon request, the secretariat of the conference SER2021 CLRA Québec RE3 will send a letter of invitation. The letter is meant only to confirm the name, dates, location and purpose of the conference so that the participant can obtain a visa or travel funds and in no way represents a commitment to the participant on the part of the organizing committee.


The SER2021 CLRA Québec RE3 Conference secretariat and organizers cannot be held liable for personal accidents or loss of or damage to private property incurred by conference participants and accompanying persons during the SER2021 CLRA Québec RE3 Conference or directly arising from it. Participants should make their own arrangements for health and travel insurance.


There are many underground parking spaces close to the Centre. More specifically, Marie-Guyart complex (Complex G), Place Québec, Delta Hotel and finally in the Place D’Youville parking lot all linked by underground connections. These lots operate 24 hours a day, 7 days a week.


Visitors are not covered by Canadian health insurance plans. Check with your personal medical plan before leaving your home country to ensure you have adequate travel insurance.


Average temperatures in Québec City during the month of June generally range from 12°C to 23°C (53,2 à 76,0 °F).


The currency used is the Canadian dollar.
Foreign currencies can be exchanged at banks and at foreign currency exchange offices either at the airport or at locations throughout the city.
Bank debit or credit cards are the most convenient means of getting cash at the many automatic teller machines (ATMs). ATMs are found throughout the city and accept cards with the Interac, Plus and Cirrus networks. Most are in operation 24/7.
Most businesses accept U.S. currency and travelers cheques as well as major credit cards (Visa, MasterCard and American Express).


There is a 5% goods and services tax (GST) in effect in Canada and a 9.975% provincial sales tax (PST) in the province of Québec, for a combined sales tax of 14.975%. These taxes apply to most items and are not refundable.  An additional 3.5% is also applicable on hotel accommodation.


The electrical current is the same as in the United States: 110 volts AC at 60Hz. Adapters are required for electrical devices from other countries.


Québec City is in the Eastern Standard Time Zone (-0500 GMT). Daylight Savings Time (DST) is in effect from March 11 until 2:00 a.m. on November 4.


Québec City’s official Web site and the official tourist site of the government of Québec contain up-to-date tourist information, including information about public transportation and maps.


Strategic Location

Québec City is easy to reach by plane, car or train. It is about an hour-and-a-half by plane from New York, Detroit or Toronto. From Montréal, it is less than three hours by car or 50 minutes by plane.

By Plane

The Jean-Lesage International Airport is 16 km from the city centre.  It is used by more than 700,000 passengers every year travelling to and from North American, South American and European destinations.

Travel is convenient, with direct flights from Paris, Montréal, Ottawa, Toronto, and all major U.S. east-coast cities such as: Boston, Detroit, New York, Chicago, Washington, D.C., and Philadelphia (some flights only available seasonally).

There are many flights from U.S. cities and from all major Canadian cities, as well as numerous departures every week from many countries with only one connection. 

Airport Transfers

The Jean-Lesage International Airport is 16 km (10 miles) from the centre of the city. Taxi fare from the airport to the city centre is a flat fee of C$34.25. Major credit cards are accepted.

By Train

Two train stations serve Québec City and the surrounding area. Via Rail Canada offers daily service between Toronto, Ottawa, Montréal and Québec City. There are up to five daily connections between Montréal and Québec City.

By Bus

Québec City has two inter-city bus terminals. The Orléans Express Network serves many cities and there are several connections between Montréal and Québec City.

By Car

Highway 20 (autoroute Jean-Lesage) runs along the south shore of the St. Lawrence River, and Highway 40 (autoroute Félix-Leclerc) is the north shore access to the city. For delegates from northeastern U.S., or eastern and central Canada, car travel is a viable option. The province’s 4,500-km highway network is among the most developed in Canada and links Québec City to the rest of Canada and the United States.
















New York               






Washington D.C.   




Taxi Coop Québec

Tel.: 418 525 5191



Taxi Coop Sainte-Foy – Sillery

Tel.: 418 653 7777



Taxi Laurier

Tel.: 418 651 2727



Taxi Québec

Tel.: 418 525 8123



On October 17, 2018, the Cannabis Act and a number of supporting regulations and ministerial orders came into force, legalizing and strictly regulating the sale, possession and production of cannabis in Canada.


Entering Canada

Cannabis is now legal in Canada. However, the legalization of cannabis in Canada does not change Canada’s border rules. Taking cannabis or any product containing cannabis into Canada is illegal and can result in serious criminal penalties both at home and abroad.


Leaving Canada

if you’re planning a visit south of the border, you should know that having cannabis in your possession is prohibited by law in the United States. And while several states have legalized cannabis, the product remains a controlled substance under federal law. So, be sure your bags and vehicle don’t contain cannabis in any form before heading off to explore Maine’s fine sand beaches or the beautiful views from Interstate 20, which you can travel all the way to California. The same applies if you take a plane. At Trudeau airport, you will find amnesty boxes for disposing any cannabis products you may have on you before going through U.S. customs.


The use of cannabis in public places
From now on, it is forbidden to smoke or vape cannabis in any public place, whether indoor or outdoor.


Raising the legal age
As of January 1st, 2020, the minimum legal age to possess or purchase cannabis and to be admitted to the premises of the Société québécoise du cannabis (SQDC), among other things, will be raised to 21 years of age.


Exclusive offers for event attendees! Take advantage of incredible discounts at top attractions and restaurants in the Québec City area. The Québec City Convention Centre’s Show your badge program is the perfect opportunity to discover the best of Québec City while enjoying exclusivities in some of the most popular spots. Visit our website today to learn more!


At any time, for emergency situations, assistance can be obtained by calling 4911 from the internal telephones located in each room. Please note that a volunteer will be assigned to each room in session and will have received the procedure in advance to follow in case of emergency. In such cases, this person will be responsible for dialing the security (#4900) and following up as necessary. In need, please refer to the volunteer at your disposal. RE3 Staff will always be available at the registration desk near the main entrance of the event to assist you. The Quebec City Convention Centre offers the service of medical first responders. The Centre's security personnel have received college-level training specialized in paramedical care (oxygen therapy, administration of Epipen, defibrillator, etc.) In order to effectively deal with any eventuality, the Centre has two infirmaries equipped with all the necessary equipment and accessories. They are located in sectors 200 and 2000. A first aid room is also accessible through the public corridor. In addition, a stretcher and two cardiac defibrillators are strategically located according to the events.


Secretariat SER2021 CLRA Québec RE3 Conference
Conferium Conference Services

425, boul. René-Lévesque Ouest
Québec QC  G1S 1S2

Tel.: +1 418 522 8182

Toll-free (Canada and U.S.): 1 800 618 8182

Monday to Friday - 09:00 to 16:00 U.S. / Canadian Eastern Time



Visit our social networks #QuebecRE3